Data protection declaration

Hamburg Tourismus GmbH provides information below about the nature, scope and purpose of the data collection and data use by Hamburg Tourismus GmbH


Hamburg Tourismus GmbH stores the following data each time that its website is accessed: Name of the requested website, file, date/time, amount of data transferred, notification of successful download, browser type/version, operating system, previously visited page and IP address. Hamburg Tourismus GmbH uses the above data for statistical purposes for the operation of its service.

Your data, voluntarily submitted to Hamburg Tourismus GmbH, will be stored only for the purpose of processing your request or for tourist bookings to perform the contract .

If you leave comments or other contributions on the website, your IP address will be stored. The purpose of this is to facilitate identification of the person responsible in case of illegal comments and/or contributions for third parties that are affected by the illegal comments and/or contributions.

Personal data

Personal data (e.g., name, e-mail address, telephone number, preferences) will only be collected, used and passed on, if permitted by law or if you have given consent.

If you provided personal data to Hamburg Tourismus GmbH, these data will be used only to respond to enquiries or to process contracts and forwarded to third parties or otherwise transferred if this is necessary for the purpose of contract processing or if you have given your prior consent. You have the right to revoke your consent with future effect at any time.

Your data is transmitted online via so-called SSL encryption. This ensures that your data cannot be viewed by unauthorised third parties during transfer.


To make your visit to our website attractive and to allow the use of certain functions, we use cookies on various pages. These are small text files that are stored on your end device.

Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our affiliates to recognise your browser the next time you visit the website (persistent cookies).

You can set your browser to notify you about the use of cookies so that you can choose whether or not to accept them on an individual basis or to exclude the acceptance of cookies for certain cases or in general. If you choose not to accept cookies, the functionality of our website may be limited.

Google Analytics

The website uses Google Analytics, a web analysis service from Google Inc. (hereafter referred to as "Google"). Google Analytics uses 'Cookies', text files stored on your computer which allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

If IP anonymisation is activated on this website, within EU Member States or in other member states of the European Economic Area Google will shorten your IP address before transmitting it. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. The IP anonymisation is active on this website. On behalf of Hamburg Tourismus GmbH Google will use this information to analyse your use of the website, compile reports on website activity, and to provide other services to Hamburg Tourismus GmbH in connection with website activity and Internet related services.

The IP address provided from your browser under Google Analytics will not be merged with other Google data. You may prevent cookies from being stored by selecting the appropriate settings in your browser. You can also prevent the collection of data generated by the cookie and related to the use of the website (including your IP address) to Google and the processing of your data by Google by downloading and installing the browser plug-in available at the following link:

You can prevent Google Analytics collecting data by clicking on the following link. An Opt-Out-Cookie is installed which prevents any collection of your data in future when you visit this website: Google Analytics deaktivieren

Google Remarketing

This website uses Google Remarketing. Google Remarketing is an advertising service of Google Inc. that targets previous visitors to the website.

The user is identified via cookies installed in the web browser. For the collection, storage and processing of data the above details apply analogously to Google Analytics. As part of remarketing, Google will not merge any IP addresses or personal data with other data from Google, in particular usage data.

You can object to Google Re-Marketing in the Google Ads Preferences Manager or adjust your settings. Alternatively, you can prevent the Re-Marketing by disabling cookies in your browser settings.


This website uses Mouseflow, a web analytics service provided by Mouseflow ApS, Flaesketorvet 68, 1711 Kopenhagen, Denmark. Mouseflow records selected visits including mouse movements and clicks with the goal of analyzing the usage and interaction with certain parts of the website. For this website, IP anonymization is enabled. Mouseflow will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.

Further information concerning the terms and conditions of use and data privacy can be found at If you would like to opt-out of having your visits recorded by Mouseflow. you can do so here:

Facebook Social Plugins

This website uses Social Plugins ("("plugins"") provided by the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereafter referred to as ""Facebook""). The plugins can be recognised by the Facebook logo (white "f" on a blue tile or a "thumbs up" sign) or the notation ""Facebook Social Plugin"" . The list and the look of Facebook Social Plugins can be viewed here:

When you visit a website that contains a social plugin, your browser establishes a direct link to the Facebook servers. The content of the plugin is transferred by Facebook directly to your browser, which embeds the latter into the website. Hamburg Tourismus GmbH therefore has no influence over the scope of data that Facebook collects using the plugin and is thus informing you of what it knows.

By using the plugins, Facebook is informed that you have accessed the corresponding page of the offer. If you are logged into Facebook, Facebook can link your visit to your Facebook account. If you interact with the plugins, for example, or press the Like Button or post a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, it is still possible for Facebook to find out your IP address and store it. According to Facebook only an anonymised IP address is stored in Germany.

Please refer to the Facebook data protection statement regarding the purpose and scope of data collection and the further processing and use of data by Facebook, and the respective rights and settings options for protecting your privacy at

If you are on Facebook and do not wish Facebook to collect data about you via this website and link it to your member data already stored on Facebook, you must log out of Facebook before visiting this website.

It is also possible to block Facebook Social Plugins by using add-ons for your browser.


This website uses the "+1" button for the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter "Google"). The button can be recognised by the "+1" on a white or coloured background.

When you visit a website that contains this type of button, your browser establishes a direct link to the Google servers. The content of the "+1" button is transmitted from Google directly to its browser, which embeds the latter into the website. Hamburg Tourismus GmbH therefore has no influence over the scope of data that Google collects using the button. According to Google, no personal information is collected without clicking on the button. Such data, including IP address, are collected and processed only for logged in members.

Please refer to the Google data protection statement on the "+1" button regarding the purpose and scope of data collection and the further processing and use of data by Google, and the respective rights and settings options for protecting your privacy at:


This service uses the Twitter service buttons. These buttons are operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. They can be identified by terminology such as ""Twitter"" or ""sequence"", combined with a stylised blue bird. Using the buttons it is possible to contribute or to share this page on Twitter or to follow the provider on Twitter.

When you visit a website that contains this type of button, your browser establishes a direct connection to the Twitter servers. The content of the Twitter buttons is transmitted from Twitter directly to your browser. Hamburg Tourismus GmbH therefore has no influence over the scope of data that Twitter collects using the plugin and is thus informing you of what it knows. Accordingly, only the IP address of the user is transmitted with the URL of each website when the button is pressed, but not for purposes other than the appearance of the buttons.

For more information please refer to the Twitter data protection statement at


Data for the purposes of marketing and optimization are collected and stored on this website with etracker GmbH ( technology. From these data, user profiles can be created under a pseudonym. Cookies may be used. Cookies are small text files that are stored locally in the cache of web browser the visitor. Cookies make it possible to recognise the visitor's browser. The data collected with eTracker technology without the explicit consent of the person concerned are not used to identify a visitor personally and are not associated with any personal data concerning the holder of the pseudonym. The data collection and storage can be revoked at any time with effect for the future.

Information / Correction / Blocking / Deletion / Revocation / Contact Person

You can receive information about your personal data stored by Hamburg Tourismus GmbH free of charge at any time from Hamburg Tourismus GmbH, Wexstraße 7, 20355 Hamburg.

In addition, you have the right to correct inaccurate data and - insofar as not contrary to statutory retention periods - demand the blocking and deletion of your personal data.

If you chose to evaluate a product booked through our website, you can revoke this consent to the evaluation request at any time for the future.

Should you have any questions concerning the processing of your personal data, you are welcome to contact our external Data Protection Officer who will also be available in the event of information requests, applications or complaints:

Katrin Rammo (Hamburg Marketing GmbH)intersoft consulting services AGBeim Strohhause 1720097